Help

Paying for a course

You can pay in more than one way. Pick whichever suits you — the steps for each are below.

Choose “Credit / debit card” and continue.
You are taken to Stripe’s secure payment page to enter your card details. Your card number is never seen or stored by us.
Once your bank approves the payment you are enrolled straight away and brought back to your dashboard.

Choose “Bank transfer” and complete the registration form.
We send you the account details and the payment reference to quote. Please use that reference so we can match your payment.
Transfer the amount from your bank, then wait for us to confirm. A person checks each transfer, so this is not instant — you will be emailed once your place is confirmed.

Paid courses open as soon as the payment is confirmed — usually straight away.
You will get a confirmation email, and the course appears under “My Learning”.
Some courses open on a set start date. If yours does, your enrolment is held until that date and we email you when it opens.

My card was declined: The decline comes from your bank, not from us, and no money is taken. Try another card or another payment method, or check with your bank whether online payments are enabled.
The payment page expired before I finished: Payment links do not stay open indefinitely. Start again from the course page and a fresh one is created — you will not be charged twice.
I paid but I am not enrolled yet: Give it a few minutes. We check for the payment automatically and open your enrolment as soon as it clears, so there is no need to pay again. If it has not appeared after a while, get in touch and quote your name and the course.
I was charged twice: Contact us with the date and amount of each charge and we will check the records and put it right.